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Dealing With RoadPro

Everything you need to know about doing business with us

Whatever your preferred form of transport, we think that you’ll find our website of interest. For 25 years now we’ve specialized in supplying 12V & 24V products as well as other vehicle related items and they’re all here, in on our on-line shop.

Whether you’re looking for the very latest in satellite TV systems or a fire extinguisher, a box of tachograph charts or a GPS navigation system, we’ve probably got just what you need.

But, unlike some of our competitors, we don’t just sell the products in our shop, we use them as well – in our motorhomes, caravans, narrowboats, cars and van. We’re constantly testing products and looking for ways to improve their performance and this means that we offer our customers reliable and honest advice based on experience.

This is also the place to find useful information and technical tips on 12V/24V products, links to other relevant sites and more. And we’re always delighted to hear from customers who are using our products. Send us a postcard or write a review on anything you’ve purchased from us or one of our dealers and you could win a £25 RoadPro voucher.

Go to our Product Review section for more information.

We’ve tried to make shopping on the RoadPro website simple, reliable and secure. We hope that, if we’ve succeeded, you’ll be a satisfied customer and then become a regular customer.

SIMPLICITY

To find the product you’re interested in, you can either use the search function or just go through the categories. These have been organised in a logical, straightforward manner so that locating exactly what you want should take no more than 2-3 clicks on your mouse and a bit of up & down scrolling.

When moving through the category levels, hover your mouse pointer over the images to bring up a description of the products in each category. On the product pages, you can easily navigate by using the category path at the top of every page.

You may add items to your shopping basket and then remove them again at any time. After you’ve finished shopping, just click on the checkout button and you’ll go through to our secure payment area where you confirm your order, enter your address information and make your payment using any of these credit or debit cards

If you prefer, you may pay by cheque.

RELIABILITY

We don’t claim to be perfect but we can assure you that we do everything possible to ensure that our customers are satisfied. Over the past 25 years we have successfully processed tens of thousands of orders to destinations both in this country and around the world. We only use carriers who have proved to be reliable and we take great care to ensure that goods arrive at their destination in first-class condition. If you are in the U.K. we aim to get your goods to you within 3 working days of receiving the order. If there’s a problem we will let you know as soon as we can.

SECURITY

We use the latest high-level “SSL 128 bit” encryption techniques to ensure that none of your personal or payment details can be seen or intercepted by anyone else. The padlock, which appears in the bottom right-hand corner of your screen, is verification that you are sending information securely.

SATISFACTION

We only want satisfied customers. To this end we operate a “satisfaction guarantee”. See below for details.

SATISFACTION GUARANTEE:

IF YOU ARE UNHAPPY WITH ANY PRODUCT THAT HAVE BOUGHT FROM US, RETURN IT TO US WITHIN 10 DAYS OF RECEIVING IT AND WE WILL REPLACE IT OR REFUND YOUR MONEY. THIS GUARANTEE APPLIES ONLY IF THE FOLLOWING CONDITIONS HAVE BEEN OBSERVED:

You must contact us for a returns reference within 7 days of receiving your goods and return them to us within 7 days of receiving a returns reference.
You must send the goods to us at your cost.
We must receive the goods unused, undamaged, complete with all accessories, cables, paperwork and packaging and in “as new” condition.

In situations where the above conditions are not fulfilled, we will not be able to give full credit or replace the product. If you wish to return goods to us, please contact us by e-mail at returns@roadpro.co.uk. This guarantee is in addition to your statutory rights and does not affect them. Please see below for further information.

DELIVERY:

You should receive your goods within 4 working days from the day we receive your order. If we have any queries concerning your order we will contact you by ‘phone or e-mail. We use a number of different carriers but none of them can deliver goods if no one is present to accept them. Carriers will deliver at any time between 8.00 a.m. – 5.00 p.m. on weekdays and we cannot arrange for deliveries to be made at specific times. If the carrier cannot deliver, they will normally leave a note asking you to contact them to make an alternative arrangement.

DELIVERY CHARGES:

For orders of under £40.00 we have a standard delivery charge of £3.50 to anywhere within the area shown in yellow.

For orders of £40.00 or more, carriage is free within the area shown in yellow.

If your order is for more than £40.00 but we cannot deliver all items at the same time, we will not charge you for delivery.

If your delivery address is outside the area shown in yellow, there may be additional carriage costs. We will inform you of these and you may then choose to accept or decline them.

PRODUCT WARRANTY

Unless otherwise stated, all our products are covered by a 12-month warranty against defects in materials or manufacturing. We are able to solve a lot of problems over the ‘phone or by fax, e-mail or letter but, it’s a fact of life that electrical and electronic products can go wrong. When they do, we won’t let you down.

During the warranty period, we will repair the item or replace it at our discretion and return it to you as quickly as possible. If we cannot repair or replace it we will offer you an alternative or a refund. If you suspect that a product is faulty, please e-mail us at returns@roadpro.co.uk with details of the item, the fault and information on when and where you bought it: an invoice number would be helpful but your name, address and phone number are sufficient.

We will contact you and, if necessary, arrange with you to collect the item and send you a shipping label. You must ensure that the goods are securely packaged. We cannot be held responsible if goods are damaged in transit as a result of insufficient packaging. We are only able to offer this service to customers within mainland United Kingdom. Outside this area, goods must be returned to us carriage paid.

You must send us all the accessories, cables, adaptors, remote controls, etc. that were supplied with the item when you took delivery of it. If the item is faulty and we replace it, we will only return to you the accessories, paperwork, packaging, etc. that you returned to us.

When we receive the goods we will check them. If the product is not faulty or not covered by the manufacturer’s warranty, we will contact you. In such a situation, you must pay us a fee of £20.00 to cover carriage charges. Outside the warranty period or if the fault is due to negligence, misuse or fair wear and tear, there may also be a charge for repairing the item. Please note that it is not always possible to repair products economically.

These terms and conditions apply from 1st August, 2006 and override all previous terms and conditions

PLEASE NOTE

Product specifications and prices may change from those shown on this website. For various reasons, products shown may become temporarily or permanently unavailable.
Technical specifications and dimensions are approximate and are for guidance only. We have tried to ensure that there are no errors on this website but RoadPro Ltd, its directors, employees or agents cannot be held responsible for any errors which may exist.
For more legal information please see below.

Legal Info

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of RoadPro Ltd. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print portions of this web site for the sole purpose of placing an order with RoadPro Ltd.

Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of RoadPro Ltd is strictly prohibited.

Governing Law And Contract Formation

No contract will exist between you and RoadPro Ltd for the sale of any product unless and until you receive confirmation by e-mail that your order has been shipped or actioned. Acceptance will be deemed complete and will be assumed to have been effectively communicated at the time at which the email is sent to you (whether or not you receive that email). This does not affect your statutory rights.

Disclaimer

To the fullest extent permitted by law, RoadPro Ltd is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, RoadPro Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted by law, neither RoadPro Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Your Statutory Rights

When buying goods and services, consumers are protected by a variety of laws, regulations and agreements. With the increase in E-commerce and mail order business however, even more regulations have been deemed necessary and have been introduced by the Government and the European Union.

The Consumer Protection (Distance Selling) Regulations 2000 gives consumers specific rights if they are buying goods by mail order, over the ‘phone, by fax, interactive TV or via the Internet. As with most legal matters the details are extensive and complex but the basic points of the regulations are straightforward and simple to understand and work within.

The regulations give consumers a “cooling off period” of 7 working days from the day after the date of receipt of goods to notify the supplier that they do not wish to keep the goods and want their money refunded.

If you wish to return goods purchased from us you must notify us in writing as described in the above paragraph. You may use the post, fax or e-mail.
You must take “reasonable care” of the goods and return them to us at your expense. The goods must arrive at our premises in an undamaged, re-saleable condition.
We will refund all the money which you paid to us for the goods including the delivery charge where applicable.

These are the main points which we consider apply to RoadPro Ltd and our customers.

The full text of the regulations is published by Her Majesty’s Stationery Office and is also available on the Stationery Office website: www.hmso.gov.uk/si/si2000/20002334.htm.