ROADPRO LTD’s TERMS AND CONDITIONS OF USE FOR ONLINE PURCHASES
The following terms and conditions (referred to as the Terms) apply to all purchases made from this website. By placing an order you are making an offer to RoadPro Ltd (referred to as us/we/our) to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items and once accepted by us shall constitute a binding agreement between you and us.
Please therefore read this document carefully before placing your order. These terms do not affect your statutory rights.
Acknowledgement and Receipt of Orders
Orders are acknowledged by email as soon as possible. Any email or other acknowledgement from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.
We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and / or a hard copy in a safe place.
Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods. We will refund any money already paid by you for the goods.
14-Day Returns – Your Statutory Rights
If you wish to return goods, you should notify RoadPro Ltd of your intention to do so within 14 days of the date of receipt by you. You then have an additional 14 days to return the goods from this notification date. In such circumstances, you must return the goods at your own cost and we will refund you the cost of your order including delivery costs. However, if goods are not returned "as new" due to excessive handling on your part or with components missing (including packing materials and manuals) we may make a reasonable deduction for this.
24-Month Warranty (unless otherwise stated)
In addition to your statutory rights, should any item purchased from RoadPro Ltd develop a fault due to defective design or manufacture within the first 24 months from delivery to you, we will offer to repair or replace the faulty items without charge to you. (Some products may have a longer warranty period.) All guarantees are subject to the following conditions:
The fault developed through normal private (not commercial) use only. The guarantee does not include normal wear and tear; in particular the erosion of parts which are designed to wear is not included. If we require you to send the goods back to us for assessment or repair and the goods are subsequently found to be in good working order, we will return them to you and charge you for the cost of delivery. At the time of booking the return, we will issue you with a unique return reference RN and ask you to mark this number on the outside packaging. RoadPro Ltd cannot accept any responsibility for goods damaged in transit due to insufficient packaging or mishandling by the carrier.
For products that have been installed in a vehicle, RoadPro's warranty is limited to the original installation. If the product is uninstalled from the original vehicle and reinstalled in the same or a different vehicle, the warranty may be void if we consider that the subsequent installation may have adversely affected the product.
Warranties are given to the original purchaser of the product and are not transferable.
Warranties are subject to the following exclusions:
- Damage caused by incorrect installation including the use of unsuitable cable or other components.
- Damage caused by improper use. This applies especially to batteries, which can easily be damaged by lack of maintenance, inappropriate usage, prolonged storage and modification.
- Batteries are similar to tyres in that their useful life is almost entirely dependent on how they are used. Even the best batteries have a finite life determined by usage and any warranty that we may give applies only to faults in the design and manufacture of the product. It does not cover a battery that has come to the end of its useful life as a result of the way in which it has been used. This may be long before the expiry of the warranty period which is based on the anticipated usage by a typical RoadPro customer. In such cases, RoadPro and/or the battery manufacturer will be able to ascertain whether or not a battery that is not functioning as it should is covered by the warranty.
- Lithium batteries come with warranties of up to 10 years, which covers faults or defects in design and/or manufacture of the product. It is essential that lithium batteries are installed correctly in any vehicle or other situation and that suitable charging products are used to charge the batteries. If in doubt about how to use a lithium battery supplied by RoadPro, please contact RoadPro or the dealer from whom you bought the battery.
- Click here to see our warranty terms for lithium batteries.
Payment and Prices
We try to ensure that all prices displayed on our website are accurate. The price for the goods will be as stipulated on the website at the time when you place your order. We may update the prices on the website at any time to take account of any increase in our costs, however caused or if, due to an error or omission, the published price for the goods on our website is wrong. The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
We can currently accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro. We also accept payments made through PayPal. Payment by cheque will result in a delay in the dispatch of your order until such time as cleared funds are received at our bank. This can take up to 7 working days. You may also pay by bank transfer. We do not offer credit facilities.
Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details supplied by you.
All prices on our website are in pounds sterling and inclusive of VAT (unless otherwise stated). Delivery charges may not be included and will be shown at the time of placing your order. (Unless we are unable to calculate the charges using the information supplied to us. In this case, we will contact you to discuss the delivery costs and options.)
Our standard delivery charges are for deliveries to addresses within mainland Britain, excluding Highlands and Islands and offshore. For delivery addresses outside this area, we will quote you, at which time you may accept or decline to proceed. There may be an additional charge for certain items which require specialised transport. We will notify you of this when you place your order. We will endeavour to deliver the goods within the times stated in our delivery procedure – usually within 3 days - but we cannot guarantee to deliver goods by a given time. If no time is specified, delivery shall be within a reasonable time.
Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and cancel the order. In this case we will happily refund you any money paid for the goods.
We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.
As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier attempts to deliver the goods to you.
Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us and we receive them.
Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, if you ask us to we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of proof of purchase (sale receipt).
We shall not be liable for any consequent losses, costs, damages, charges or expenses caused by any delay in delivery of the items to you.
RoadPro Ltd can offer limited technical support but the company does not take responsibility for the installation of any of its products and will not be held liable for any consequential losses associated with an incorrect installation. If you are not sure about how to install a product, do not attempt to do it yourself.
We shall not be liable to you, for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control. This includes, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies.
Your statutory rights
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive – lay down your rights when shopping online. The full text of the regulations is published by Her Majesty’s Stationery Office and is also available on the Stationery Office website. http://www.legislation.gov.uk/uksi/2013/3134/contents/made
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:
3, Egerton Close,
E mail: firstname.lastname@example.org
The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.
WEBSITE TERMS AND CONDITIONS OF USE
This website is operated by us, RoadPro Ltd (registered number 1587959) whose registered office is 18, Melbourne Grove, London, SE22 0DL (referred to as us/we/our).
We grant you (the user) a non-exclusive licence to use this website upon the following terms and conditions. We reserve the right to terminate this licence at any time without notice.
- Our website contains material which is owned by or licensed by us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. It is protected by intellectual property laws, including but not limited to copyright.
- All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
- You may view, use, download and store the material on this website for personal use and research only. Commercial use of the material on this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
- Unauthorised use of this website may give rise to a claim for damages and /or be a criminal offence.
Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular please also see section “Payment and Prices” of the Terms and Conditions of Sale regarding changes to the price of products.
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.
This website contains links to other websites. We accept no responsibility or liability for the content of third-party websites which are not under our control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. Any arrangements made between you and any third party named or referred to on this website are entirely at your sole risk and responsibility.
You may not create a link to this website from another website or document without our prior written consent.
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort, (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter in which it would be illegal for us to exclude or to attempt to exclude our liability.
We do everything we can to ensure that any information you give us is dealt with in a secure way. When you enter your payment card details on our website, you are doing so on a secure page. Card information is transferred using SSL (Secure Sockets Layer) or other similar technology. We use PayPal and Sage Pay to collect and process transaction information. Click on this link for more information on Sage Pay. http://www.sagepay.co.uk/policies/security-policy. Click on this link for more information on PayPal. https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security
Jurisdiction and Acceptance of these Terms and Conditions
This website is controlled and operated by us from our offices in England. The information, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any terms of these terms and conditions or any dispute in relation to the material contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions of use of the website.
Your continued use of this website indicates your acceptance of these terms and conditions.
We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We recommend that you print and keep safe a copy of these terms and conditions for your reference.
RoadPro Ltd is committed to ensuring that your privacy is protected. Under the Data Protection Act 1998, RoadPro Ltd has a legal duty to protect any personal information it collects from you.
What information do we collect about you?
We do not capture and store any personal information about any individual who accesses this website, except where he or she voluntarily chooses to give us personal information via email, by using an electronic form on the website, or by enquiring about any of our services.
What is a cookie?
A cookie is a small text file which often includes a unique identifier that is sent to your computer, tablet or mobile phone’s (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or recording your browsing habits. The information recorded by the cookie is retrieved on the user's next visit to the site. Part of the purpose of this type of cookie is to improve your experience when visiting our website.
For more information about cookies, visit www.aboutcookies.org
RoadPro cookies - how to manage them.
Most web browsers will accept cookies, but if you would rather that we did not collect data in this way you can choose to accept all or some or reject cookies in your browser's privacy settings. Rejecting all cookies means that certain features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website's features and you may be prevented from completing your purchase online. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
On our website, cookies record information about your online preferences, remember information about you when you visit our site and compile statistical reports on website activity. Some cookies are used that are essential in order to provide our services to you.
During the course of any visit to our website, your navigation through the site is recorded by a cookie that is downloaded to your device. The information recorded is retrieved on a repeat visit to the site by checking to see, and finding, the cookie left there on the last visit.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. Below we have set out the four categories of cookies that we use on our website.
- Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as using the shopping basket and to continue to navigate the site when making a purchase. Without these cookies, services you have asked for, such as making a purchase using the website, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the Internet.
- Performance cookies
These cookies collect information about how our visitors use the website, for instance which pages visitors go to most often, and if they get error messages from any web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.
- Functionality cookies
These cookies allow our website to remember choices you make (such as your login details or your choices in relation to our newsletter). Whenever these cookies are used we will notify you before using the cookie, providing more information about the functionality cookie to be used, and how it might improve your user experience. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
- Targeting cookies
These cookies collect several pieces of information about your browsing habits. They are placed by our third party service provider [although we may also place a cookie that collects this kind of information]. All of the information that these cookies collect is anonymised, although they contain a unique key that is able to distinguish, for example, individual user browsing habits, or log if an individual user has clicked on a one of our suggested recommendations. These cookies can track your visits around the website, but they do not usually know who you are. They remember that you have visited our website and your browsing habits on our website to improve your experience, so that our recommendations are a better fit for you. This information is only shared between us and our third party service provider. Without these cookies, the recommendations you encounter and user experience on our website will be less relevant to you and your interests.
How will we use the information about you?
We will collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your information to our group of companies so that they may offer you their products and services. In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website, in which case the information may be used for any of those wider purposes.
RoadPro Ltd may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
RoadPro Ltd will only hold your information for as long as necessary for the purpose for which it was collected. RoadPro Ltd will not sell, distribute or disclose information about you or your personal usage of the website without your express consent or unless required to do so by law. If you subscribe to our mailing lists for new release and other information, we may also ask you to answer various general questions about yourself. You might be asked to specify the areas in which you are interested in so that we can tailor the information which we sent to you to cover the topics and merchandise we believe you might be interested in. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.
RoadPro Ltd may also use the information we gather to notify you about important changes and alterations to the website, or offers of products, services or information that might be of particular interest to you. Your information may also be transferred to another company (based in the European Union or in a country ensuring an adequate level of protection) in the event of a sale of our company to a third party. In that event we will endeavour to ensure that your rights in respect of the processing of personal data are adequately and appropriately protected. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
All the personal information collected via this website is recorded in a secure database.
All RoadPro Ltd’s employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information.
RoadPro Ltd ensures that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.
Users 13 and under
If you are aged 13 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to RoadPro Ltd 's website. Users without this consent are not allowed to provide us with personal information.
RoadPro Ltd will process any personal information that it collects in accordance with the Data Protection Act 1998. If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data, please contact: email@example.com.
Or write to us at:
3, Egerton Close,
Under the Data Protection Act 1998, you have a right to request a copy of the information we hold about you. RoadPro Ltd will provide you with a legible copy of the personal information it holds and to which you are entitled upon request. This will be sent to you within 40 days of your request - although RoadPro Ltd almost always requires proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and may ask you for further information to assist in locating your personal information. You may have to pay a small charge before the information is supplied.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
By email: firstname.lastname@example.org
Or write to us at:
3, Egerton Close,